Contact information
Contact Information
Last Updated: August 14, 2026
If you have any questions, concerns, or need assistance with an order, the Cienna Beauty customer support team is available to help.
Customer Support
For questions regarding:
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Orders
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Shipping and delivery
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Product information
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Order cancellations
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Damaged or defective products
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Returns and refunds
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General inquiries
Please contact us by email.
Email: ciennabeautystore@gmail.com
We recommend including your order number in your email when contacting us about an existing order so that we can assist you more efficiently.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Please note that response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high customer demand.
Order Support
If you are contacting us regarding an order, please provide:
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Your full name
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Order number
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Email address used when placing the order
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A brief description of your question or issue
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Photos or videos where relevant, such as for damaged or defective products
Providing this information helps us review your request and respond as quickly as possible.
Contact Information
Cienna Beauty
Customer Support: ciennabeautystore@gmail.com
Cienna Beauty does not currently provide customer support by telephone. Email is our primary customer support channel.