Shipping policy
Shipping Policy
Last Updated: August 14, 2026
At Cienna Beauty, we are committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after your order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Shipping Time
Our estimated delivery time is:
5–14 business days
Please note that delivery times are estimates and may vary depending on the destination country, customs procedures, carrier delays, holidays, weather conditions, or other circumstances outside of our control.
Business days do not include weekends or public holidays.
Tracking
Once your order has shipped, tracking information will be provided when available. Tracking updates may take several business days to appear after the package has been dispatched.
Delays
While we do our best to ensure timely delivery, Cienna Beauty cannot be held responsible for delays caused by shipping carriers, customs, incorrect or incomplete shipping information provided by the customer, or other circumstances beyond our control.
If your order appears to be significantly delayed, please contact us at ciennabeautystore@gmail.com and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned or undeliverable because of an incorrect or incomplete address provided by the customer, please contact us at ciennabeautystore@gmail.com so we can review the situation and determine whether the order can be reshipped.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Cienna Beauty