Terms of service
Terms of Service
Last Updated: August 14, 2026
Welcome to Cienna Beauty. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms of Service.
1. General
Cienna Beauty operates this online store to provide beauty and lifestyle products to customers worldwide.
Throughout these Terms, the terms “we,” “us,” “our,” and “Cienna Beauty” refer to Cienna Beauty. The terms “you” and “customer” refer to the person accessing our website or purchasing our products.
We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will be effective when posted on this page.
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, colors, dimensions, packaging, appearance, and other product characteristics may vary slightly from images displayed on our website due to differences in manufacturing, lighting, photography, screens, or supplier packaging.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.
4. Pricing and Payments
All prices displayed on our website are subject to change without notice.
By placing an order, you agree to provide accurate and complete payment and billing information.
We reserve the right to refuse or cancel an order if we believe that a pricing error, payment issue, suspected fraud, unauthorized transaction, or other issue has occurred.
If an order is cancelled after payment has been processed, any applicable refund will be issued according to our Return & Refund Policy.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation email does not necessarily mean that the order has been accepted or shipped. We reserve the right to accept or decline an order for any reason permitted by applicable law.
We may limit or cancel quantities purchased per customer, household, address, or order.
6. Order Cancellations
Orders may only be cancelled before they have been shipped.
Once an order has been shipped, it cannot be cancelled.
If you wish to cancel an order, contact us as soon as possible at:
Cancellation requests are not guaranteed if the order has already entered processing or fulfillment.
7. Shipping
Our estimated delivery time is 5–14 business days, excluding order processing time.
Delivery times are estimates and are not guaranteed. Delays may occur due to customs, shipping carriers, weather, holidays, incorrect shipping information, or circumstances outside our control.
For additional information, please review our Shipping Policy.
8. Returns and Refunds
Cienna Beauty generally does not accept returns or provide refunds for change of mind or when a product has been delivered as described and without damage or defect.
If you receive a product that is damaged, defective, incorrect, or materially different from its description, you should contact us at ciennabeautystore@gmail.com with your order number and appropriate photographic or video evidence.
Any approved refund or other resolution will be handled in accordance with our Return & Refund Policy and applicable law.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.
9. Customer Responsibilities
You agree to provide accurate information when placing an order, including your name, email address, billing information, and shipping address.
You are responsible for ensuring that the shipping information provided at checkout is correct.
Cienna Beauty is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.
10. Prohibited Uses
You agree not to use our website or its content for any unlawful or unauthorized purpose.
You may not:
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Violate any applicable laws or regulations
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Attempt to gain unauthorized access to our website or systems
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Interfere with the operation or security of our website
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Use our website to commit fraud or facilitate fraudulent transactions
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Copy, reproduce, distribute, or exploit our website content without permission
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Upload or transmit malicious code, viruses, or harmful software
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Misrepresent your identity or payment information
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.
11. Intellectual Property
All content appearing on the Cienna Beauty website, including but not limited to logos, brand names, text, graphics, photographs, videos, product descriptions, designs, and website layout, is owned by or licensed to Cienna Beauty unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.
12. Third-Party Services
Our website may use third-party services, payment processors, shipping providers, applications, advertising platforms, or other third-party services.
Your use of third-party services may be subject to the terms and policies of those third parties.
Cienna Beauty is not responsible for the content, policies, availability, or performance of third-party services to the extent permitted by applicable law.
13. Disclaimer
Our website and products are provided to you to the extent permitted by applicable law.
We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.
Product information is provided for general informational purposes and should not be interpreted as professional medical, dermatological, or healthcare advice.
If a product requires specific precautions or instructions, customers should carefully review the product information and follow the manufacturer's instructions.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Cienna Beauty will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Cienna Beauty and its owners, affiliates, service providers, and representatives from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website.
16. Privacy
Your use of our website may involve the collection and processing of personal information.
Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Cienna Beauty operates, without unnecessarily limiting any mandatory consumer protections that may apply to customers in their country of residence.
Any disputes will be handled in accordance with applicable law and the mandatory rights available to consumers.
18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, while the remaining provisions will continue to remain in effect.
19. Entire Agreement
These Terms, together with our other policies published on our website, constitute the agreement between you and Cienna Beauty regarding your use of our website and purchase of our products, except where additional terms are expressly agreed.
20. Contact Us
If you have any questions about these Terms of Service, please contact us:
Cienna Beauty
Email: ciennabeautystore@gmail.com